YOU HAVE A COMPLAINT?


One of Gazifère’s core values is to maintain quality relationships with its customers. However, despite our best efforts, you may still be unsatisfied with our services. The following steps explain how to express your comments or to lodge a complaint:

Call our Customer Service Department at 819-771-8321 or drop by our office located at 706 Gréber Blvd., Gatineau, Québec, J8V 3P8. We will take note of your comments or complaint and try to resolve the situation.

If you are not satisfied with the response that you receive, you may submit your complaint in writing to our Communications Representative. If necessary, a clerk can help you prepare your complaint. The Communications Representative will inform you in writing of Gazifère’s decision within a maximum of 60 days following the receipt of your written complaint.

If you have received a service interruption notice or if your service has already been interrupted, you may lodge either a verbal or written complaint with the Communications Representative and you will receive a written response within 48 hours.

Should you disagree with Gazifère’s decision, you may request a review of your complaint by the Régie de l’énergie within 30 days. Your written request for a review must explain the reasons for your disagreement and include a copy of Gazifère’s decision as well as a cheque or money order for $30 payable to the Régie de l’énergie. Send these documents to:

Régie de l’énergie
Le secrétaire
P.O. Box 001
800 Victoria Place
2nd Floor, suite 255
Montréal (Québec) H4Z 1A2

If upon reviewing your complaint the Régie de l’énergie finds that it was justified, the $30 charge will be refunded.

MESSAGE IMPORTANT
Dans le cas d'une interruption de service de Postes Canada, vous êtes toujours responsable de la tenue de votre compte à jour. Gazifère offre plusieurs options pour vous aider à gérer votre compte. ______________________________________________________________________
IMPORTANT MESSAGE
In the event of a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account.
Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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