Flooding and Natural Gas Equipment Safety Advisory
Gazifère reminds customers to be prepared and know what to do should they experience flooding or come across damaged natural gas equipment as a result of the storm.
Natural gas appliances and meters or regulators that are fully or partially submerged as a result of flooding pose a potential safety risk. Gazifère is advising customers who experience flooding to call our 24-hour Customer Service at 819-771-8321, option 2. Gazifère will send a technician to inspect and, if necessary, turn off the natural gas supply to impacted equipment or the premises as a safety precaution.
Gazifère is advising customers not to enter any flooded areas with electrically-operated gas fired equipment due to a potential electrical shock hazard, which may cause severe injury or death.
Anyone who smells natural gas or is aware of damage to natural gas equipment is advised to clear the area and call the Gazifère emergency number: 819-771-8321. Emergency calls will receive top priority.
ONCE WATER HAS RECEDED
Flooding can impair the effectiveness of safety devices installed in natural gas equipment and appliances. If a natural gas appliance has been submerged or turned off for safety reasons, here are 4 questions that you will need to answer “yes” to before the reconnection of your meter and appliances:
- Is the street to your house or building open to traffic?
- Has the electricity been restored in your house or building?
- Can you confirm there has been no water in the basement of your house or building?
- Can you confirm there was no damage to the structure or foundation of your house or building? (Crack, erosion near the foundation, saturated beams, etc.)
If you rent your equipment, contact Gazifère at 819-771-8321. Our technicians will inspect your appliances, reconnect your meter, and re-light your natural gas appliances.
If you own your natural gas appliances, contact any licensed natural gas contractor to inspect your appliances. Then, you or your contractor can call Gazifère at 819-771-8321 to request the reconnection of the natural gas meter.
If your natural gas appliances were not been affected by flooding, and your natural gas meter was turned off, contact Gazifère at 819 771 8321.
INFORMATION REGARDING YOUR BILL
As long as your home will not be reconnected to natural gas, you will not receive any gas bills. For each month that your meter is turned off, the monthly fixed charge will not be charged to you. Similarly, late payment penalties and notice fees will be suspended during this period.
For customers who have rental equipment with Gazifère, a credit will be offered to offset the rental charges until the appliance is inspected and the meter is reconnected by a Gazifère technician. Gazifère reserves the right to repair or exchange the rental appliance as necessary. Note that repairing or replacing an appliance will in no way affect your current rental contract and its conditions.
For customers enrolled in one of Gazifère’s protection plans (Protégé or Privilège), the monthly installments of your protection plan (if applicable) will be suspended until the appliance is inspected and the meter is reconnected by a Gazifère technician. Please note that the coverage of protection plans does not include damages or losses caused by flooding. You may terminate your protection plan at any time by notifying us by e-mail at firstname.lastname@example.org.