To read the flood-related press release (in French) issued by the City of Gatineau, click here.

Flooding and Natural Gas Equipment Safety Advisory

Gazifère reminds customers to be prepared and know what to do should they experience flooding or come across damaged natural gas equipment as a result of the storm.

Natural gas appliances and meters or regulators that are fully or partially submerged as a result of flooding pose a potential safety risk. Gazifère is advising customers who experience flooding to call our 24-hour Customer Service at 819-771-8321, option 2. Gazifère will send a technician to inspect and, if necessary, turn off the natural gas supply to impacted equipment or the premises as a safety precaution.

Gazifère is advising customers not to enter any flooded areas with electrically-operated gas fired equipment due to a potential electrical shock hazard, which may cause severe injury or death.

Anyone who smells natural gas or is aware of damage to natural gas equipment is advised to clear the area and call the Gazifère emergency number: 819-771-8321. Emergency calls will receive top priority.

ONCE WATER HAS RECEDED

Flooding can impair the effectiveness of safety devices installed in natural gas equipment and appliances. If a natural gas appliance has been submerged or turned off for safety reasons, here are 4 questions that you will need to answer “yes” to before the reconnection of your meter and appliances:

  1. Is the street to your house or building open to traffic?
  2. Has the electricity been restored in your house or building?
  3. Can you confirm there has been no water in the basement of your house or building?
  4. Can you confirm there was no damage to the structure or foundation of your house or building? (Crack, erosion near the foundation, saturated beams, etc.)

If you rent your equipment, contact Gazifère at 819-771-8321. Our technicians will inspect your appliances, reconnect your meter, and re-light your natural gas appliances.

If you own your natural gas appliances, contact any licensed natural gas contractor to inspect your appliances. Then, you or your contractor can call Gazifère at 819-771-8321 to request the reconnection of the natural gas meter.

If your natural gas appliances were not been affected by flooding, and your natural gas meter was turned off, contact Gazifère at 819 771 8321.

INFORMATION REGARDING YOUR BILL

As long as your home will not be reconnected to natural gas, you will not receive any gas bills. For each month that your meter is turned off, the monthly fixed charge will not be charged to you. Similarly, late payment penalties and notice fees will be suspended during this period.

For customers who have rental equipment with Gazifère, a credit will be offered to offset the rental charges until the appliance is inspected and the meter is reconnected by a Gazifère technician. Gazifère reserves the right to repair or exchange the rental appliance as necessary. Note that repairing or replacing an appliance will in no way affect your current rental contract and its conditions.

For customers enrolled in one of Gazifère’s protection plans (Protégé or Privilège), the monthly installments of your protection plan (if applicable) will be suspended until the appliance is inspected and the meter is reconnected by a Gazifère technician. Please note that the coverage of protection plans does not include damages or losses caused by flooding. You may terminate your protection plan at any time by notifying us by e-mail at info@gazifere.com.

MESSAGE IMPORTANT
Dans le cas d'une interruption de service de Postes Canada, vous êtes toujours responsable de la tenue de votre compte à jour. Gazifère offre plusieurs options pour vous aider à gérer votre compte. ______________________________________________________________________
IMPORTANT MESSAGE
In the event of a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning on your meter
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning on your meter and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation