Flooding and Natural Gas Equipment Safety Advisory

Gazifère reminds customers to be prepared and know what to do should they experience flooding or come across damaged natural gas equipment as a result of the storm.

Natural gas appliances and meters or regulators that are fully or partially submerged as a result of flooding pose a potential safety risk. Gazifère is advising customers who experience flooding to call our 24-hour Emergency Number at 819-771-8321. Gazifère will send a technician to inspect and, if necessary, turn off the natural gas supply to impacted equipment or the premises as a safety precaution.

Gazifère is advising customers not to enter any flooded areas with electrically-operated gas fired equipment due to a potential electrical shock hazard, which may cause severe injury or death.

Anyone who smells natural gas or is aware of damage to natural gas equipment is advised to clear the area and call the Gazifère emergency number: 819-771-8321. Emergency calls will receive top priority.

Flooding can impair the effectiveness of safety devices installed in natural gas equipment and appliances. If a natural gas appliance has been submerged or turned off for safety reasons, the following should be done once hydro has been restored and/or water removed from the area:

If you rent your equipment, contact Gazifère at 819-771-8321. Our technicians will reopen your gas meter, inspect and re-light your natural gas appliances.

If you own your natural gas appliances, you should contact a licensed natural gas contractor to inspect your appliances. If your gas meter was turned off for safety reasons, once the inspection has been completed, you or your contractor can call Gazifère at 819-771-8321 to request the reopening of the natural gas meter.

If your natural gas appliances were not been affected by flooding, and your natural gas meter has been turned off for safety reason, contact Gazifère at 819 771 8321 in order for one of our technicians reopen the natural gas meter.

MESSAGE IMPORTANT
Dans le cas d'une interruption de service de Postes Canada, vous êtes toujours responsable de la tenue de votre compte à jour. Gazifère offre plusieurs options pour vous aider à gérer votre compte. ______________________________________________________________________
IMPORTANT MESSAGE
In the event of a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account.
Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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