Flooding and Natural Gas Equipment Safety Advisory
Gazifère reminds customers to be prepared and know what to do should they experience flooding or come across damaged natural gas equipment as a result of the storm.
Natural gas appliances and meters or regulators that are fully or partially submerged as a result of flooding pose a potential safety risk. Gazifère is advising customers who experience flooding to call our 24-hour Emergency Number at 819-771-8321. Gazifère will send a technician to inspect and, if necessary, turn off the natural gas supply to impacted equipment or the premises as a safety precaution.
Gazifère is advising customers not to enter any flooded areas with electrically-operated gas fired equipment due to a potential electrical shock hazard, which may cause severe injury or death.
Anyone who smells natural gas or is aware of damage to natural gas equipment is advised to clear the area and call the Gazifère emergency number: 819-771-8321. Emergency calls will receive top priority.
Flooding can impair the effectiveness of safety devices installed in natural gas equipment and appliances. If a natural gas appliance has been submerged or turned off for safety reasons, the following should be done once hydro has been restored and/or water removed from the area:
If you rent your equipment, contact Gazifère at 819-771-8321. Our technicians will reopen your gas meter, inspect and re-light your natural gas appliances.
If you own your natural gas appliances, you should contact a licensed natural gas contractor to inspect your appliances. If your gas meter was turned off for safety reasons, once the inspection has been completed, you or your contractor can call Gazifère at 819-771-8321 to request the reopening of the natural gas meter.
If your natural gas appliances were not been affected by flooding, and your natural gas meter has been turned off for safety reason, contact Gazifère at 819 771 8321 in order for one of our technicians reopen the natural gas meter.