CANADA POST SERVICE DISRUPTION

In the event of a Canada Post service disruption, the delivery of your Gazifère bill may be impacted. However, you are still responsible for keeping your account up to date.

There are a number of different options available to help you manage your account and avoid late bill payments:

TO AVOID LATE BILL PAYMENTS; SIGN UP FOR THE PRE-AUTHORIZED PAYMENT PLAN

When you sign up for our Pre-Authorized Payment Plan (PAPP), the full amount of your natural gas bill will be withdrawn each month from your bank account on the payment due date. Your payments will never be late! To sign up, click here.

TO CHECK YOUR ACCOUNT BALANCE AND DUE DATE*:

  • Call our automated phone service at any time. Have your 20 digit account number found at the top of your Gazifère bill on hand, call 819 771-8321 and choose option 3.
  • Visit us in person at our office located at 706, boulevard Gréber, Monday through Friday between 8:30a.m. and 4:30p.m.
  • E-mail us at info@gazifere.com and include your name and address. We will respond with the requested information within 48 business hours.
  • Contact Customer Service at 819 771-8321 (option 6) Monday through Friday between 8:30a.m. and 4:30p.m.

*If you are registered for Paperless Billing, you will continue to receive your invoice by e-mail. If you are registered for the Budget Billing Plan (BBP), the amount owing is the same as the previous month.

TO PAY YOUR BILL**

  • Use the services offered by your bank (in person, online, or over the telephone).
  • Pay by cheque, cash, or debit card at our office located at 706, boulevard Gréber, Monday through Friday between 8:30a.m. and 4:30p.m.
  • Use our 24hr night drop box situated at 706, boulevard Gréber. Please include with your cheque your address, phone number, and your account number.

**If you are registered for the Pre-Authorized Payment Plan (PAPP), the full amount of your natural gas bill will be withdrawn automatically from your bank account as usual.

You will receive a paper copy of your invoice once the Canada Post service disruption has ended.

SIGN UP FOR PAPERLESS BILLING

It’s very convenient! View your bill as soon as it’s ready.
By registering for online billing, each month you will receive an email informing you that your bill is ready to be viewed in the Online Billing section. By choosing online billing, you will no longer face postal delays and will no longer need to worry about filing paper bills since an electronic version of your bill will automatically be archived and be easily accessible. To register for online billing now, please click here. Please ensure that you have your 20-digit account number on hand. You will find it at the top of your bill and on the payment slip. The 10 first digits represent your client number and the following 10 digits represent your account number.

MESSAGE IMPORTANT
Dans le cas d'une interruption de service de Postes Canada, vous êtes toujours responsable de la tenue de votre compte à jour. Gazifère offre plusieurs options pour vous aider à gérer votre compte. ______________________________________________________________________
IMPORTANT MESSAGE
In the event of a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning on your meter
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning on your meter and about your future gas bills, click here.
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