How to reach us
By mail:
Gazifère
706, boulevard Gréber
Gatineau (Québec)
J8V 3P8
By telephone:
24-hour emergency service: 819 771-8321, press 1
Maintenance service: 819 771- 8321, press 6
Customer service and billing: 819 771-8321, press 6
Marketing and public relations: 819 771-8321, extension 2490
Administration and human resources: 819-771-8321, extension 2460
Toll-free: 1 866 771-8321
By fax :
Customer service and sales: 819 771-5580
Technical services: 819 771-7543
Administration: 819 771-6079
By e-mail:
info@gazifere.com
You have a complaint?
One of Gazifère’s core values is to maintain quality relationships with its customers. However, despite our best efforts, you may still not be satisfied with our services. Following the steps described in this leaflet will make it easy for you to express your comments or to lodge a complaint.
Call our Customer Service department at 819-771-8321 or come to our offices located at 706 Greber Blvd. in Gatineau. We will take note of your comments or complaint and try to resolve the situation
If you are not satisfied with the response received, submit your complaint in writing to the Communications Representative. If necessary, a clerk can help you prepare your complaint. The Communications Representative will inform you in writing of Gazifère’s decision within a maximum of 60 days following the receipt of your written complaint.
If you have received a service interruption notice or if your service has already been interrupted, you may lodge either a verbal or written complaint with the Communications Representative and you will receive a written response within 48 hours.
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Should you disagree with Gazifère’s decision, you will have 30 days to request a review of your complaint by the Régie de l’énergie. Your written request for review must explain the reasons for your disagreement and include a copy of Gazifère’s decision as well as a cheque or money order for $30 payable to the Régie de l’énergie. Send the documents to:
Régie de l’énergie
Le secrétaire
Case postale 001
800, place Victoria
2e étage, bureau 255
Montréal (Québec) H4Z 1A2
If, having reviewed your complaint, the Régie de l’énergie finds that it is justified, the $30 charge will be refunded.
