UNDERSTAND YOUR BILL

Would you like to know more about the different sections of your bill? These are the main components.

Details about your bill

Notification 2
ACCOUNT NUMBER
Your account number is made up of 20 digits. The first 10 digits represent your customer number and the last 10 digits are your account number.
SERVICE ADDRESS
The address to which natural gas is delivered.
CONSUMPTION HISTORY
Your Gazifère bill shows your usage pattern over the last twelve months. The amount shows the total cost of natural gas billed for that period including tax and excluding natural gas natural gas related service charges.
CALCULATING YOUR CONSUMPTION
This section indicates your natural gas consumption adjusted for the period in question.

– The calorific value is the quantity of heat contained in one cubic meter of natural gas.

– For billing purposes, the distributor adjusts the volume to a calorific value of 37.89MJ/m3. For billing purposes, the distributor adjusts the volumes to compensate for meters that do not correct for atmospheric pressure. 1.0083 is the elevation factor applied.

ACCOUNT STATUS:
This first section shows the status of your account, including payments made since your last bill and your new balance.
BREAKDOWN OF NATURAL GAS COST
This section indicates the cost of the natural gas you have consumed and applicable taxes, as stipulated in Gazifère’s Conditions of Service and Tariff:

– The monthly fixed charge is a fixed amount billed monthly to the customer. This amount contributes to cover the customer service costs such as, meter readings and emergency responses.

– The delivery charge corresponds to the costs incurred in order to ensure the delivery of natural gas from Gazifère to your home. This includes management costs and ongoing maintenance fees of the distribution system in order to ensure safe and reliable natural gas delivery to your home.

– The transportation charge represents the cost of transporting natural gas from Western Canada to our distribution system. We bill this service at the same price as what we pay.

– The gas supply charge corresponds to the market commodity price of natural gas and compressor fuel. The price fluctuates according to market supply and demand. We bill you the commodity price of natural gas and compressor fuel at the same price as what we pay.

– The cost adjustment may include adjustments for gas supply, transportation and delivery, depending on which items you purchase from Gazifère. The cost adjustment may be a refund or a charge to reconcile the difference between what the distributor forecasted and what it actually paid for the components that are passed on to customers without any mark-up.

– The charges for the purchase of Carbon Emission Allowances are taken from the Government of Quebec’s Regulation respecting a cap-and- trade system for greenhouse gas emission allowances and will be used to fund measures to reduce the province’s greenhouse gas emissions.

NATURAL GAZ SERVICING CHARGES
This third section details the fees for other services offered by Gazifère to which you have subscribed as well as applicable taxes. It also shows monthly rental or purchase installment payments, and the monthly Budget Billing Plan (BBP) amount.
CUSTOMER ANNOUNCEMENTS
This section provides information about news items relating to the management of your account and various services we offer.
BUDGET BILLING PLAN (BBP)
For BBP customers, this section summarizes the status of the Plan at the billing date.

ACCOUNT NUMBER

Your account number is made up of 20 digits. The first 10 digits represent your customer number and the last 10 digits are your account number.

SERVICE ADDRESS

The address to which natural gas is delivered.

USAGE HISTORY

Your Gazifère bill shows your usage pattern over the last twelve months. The amount shows the total cost of natural gas billed for that period including tax and excluding natural gas related service charges.

CALCULATING YOUR CONSUMPTION

This section indicates your natural gas consumption adjusted for the period in question.

– The calorific value is the quantity of heat contained in one cubic meter of natural gas. For billing purposes, the distributor adjusts the volume to a calorific value of 37.89 MJ/m3.

– For billing purposes, the distributor adjusts the volumes to compensate for meters that do not correct for atmospheric pressure. 1.0083 is the elevation factor applied.)

ACCOUNT STATUS

This first section shows the status of your account, including payments made since your last bill and your new balance.

BREAKDOWN OF NATURAL GAS COST

This section indicates the cost of the natural gas you have consumed and applicable taxes, as stipulated in Gazifère’s Conditions of Service and Tariff:

– The monthly fixed charge is a fixed amount billed monthly to the customer. This amount contributes to cover the customer service costs such as, meter readings and emergency responses.

– The delivery charge corresponds to the costs incurred in order to ensure the delivery of natural gas from Gazifère to your home. This includes management costs and ongoing maintenance fees of the distribution system in order to ensure safe and reliable natural gas delivery to your home.

– The transportation charge represents the cost of transporting natural gas from Western Canada to our distribution system. We bill this service at the same price as what we pay.

– The gas supply charge corresponds to the market commodity price of natural gas and compressor fuel. The price fluctuates according to market supply and demand. We bill you the commodity price of natural gas and compressor fuel at the same price as what we pay.

– The cost adjustment may include adjustments for gas supply, transportation and delivery, depending on which items you purchase from Gazifère. The cost adjustment may be a refund or a charge to reconcile the difference between what the distributor forecasted and what it actually paid for the components that are passed on to customers without any mark-up.

– The charges for the purchase of Carbon Emission Allowances are taken from the Government of Quebec’s Regulation respecting a cap-and- trade system for greenhouse gas emission allowancesand will be used to fund measures to reduce the province’s greenhouse gas emissions. For more details, click here.

NATURAL GAS SERVICING CHARGES

This third section details the fees for other services offered by Gazifère to which you have subscribed as well as applicable taxes. It also shows monthly rental or purchase installment payments, and the monthly Budget Billing Plan (BBP) amount.

BUDGET BILLING PLAN (BBP)

For BBP customers, this section summarizes the status of the Plan at the billing date.

CUSTOMER ANNOUNCEMENTS

This section provides information about news items relating to the management of your account and various services we offer.

MESSAGE IMPORTANT
Dans le cas d'une interruption de service de Postes Canada, vous êtes toujours responsable de la tenue de votre compte à jour. Gazifère offre plusieurs options pour vous aider à gérer votre compte. ______________________________________________________________________
IMPORTANT MESSAGE
In the event of a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

-----------------------------------------------------------------------------------------------------
Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
-----------------------------------------------------------------------------------------------------
info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
-----------------------------------------------------------------------------------------------------
Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning on your meter
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning on your meter and about your future gas bills, click here.
--------------------------------------------------------------------------------------------------------------------
MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
--------------------------------------------------------------------------------------------------------------------
Sollicitation porte-à-porte
Door to door solicitation