GAZIFÈRE’S RESPONSE TO COVID-19
March 23th update
During this challenging time, the health and safety of our customer and our employees is our number one priority.
Alongside government and public health officials, we are actively monitoring coronavirus (COVID-19) updates and we are following the latest guidance. We have robust pandemic and business continuity plans in place.
Given the rapidly changing situation with COVID-19, Gazifère must step up its preventive measures to help limit the spread of the virus. As a result, we must restrict our activities and handle only emergency and priority calls. All non-urgent and non-priority appointments scheduled for the near future are cancelled. Affected customers have been contacted or will be shortly.
Since energy distribution is considered an essential service by the government, the recent announcement to close all non-essential businesses and services will not impact our gas supply and distribution service.
In order to support our customers during this difficult time, Gazifère suspends collection procedures and we will not proceed with any interruption of service until further notice. If you expect to have difficulty paying your bill, you are encouraged to contact customer service at 819-771-8321 or via email email@example.com.
Gazifère new Customer Centre will make it easier to manage your account and better understand your energy consumption.
We also have taken steps to prevent employee and customer exposure by placing strict limitations on business travel, cancelling large group meetings and implementing work at-home plans for roles suited to working remotely. In addition, we have provided information to our employees on universal cold and flu precautions such as frequent hand washing and have advised them to stay at home if they feel unwell.
We have implemented protocols for employees who are in direct contact with customers, including the replacement of all personal protective equipment between each customer visit to avoid cross-contamination.
The situation continues to evolve, and we’ll continue to update this information regularly