Frequently Asked Questions – Renewable Natural Gas - Natural Gas, Heating, Furnace Gatineau - Gazifère

Frequently Asked Questions – Renewable Natural Gas

Frequently Asked Questions

Renewable Natural Gas

What is renewable energy?

Renewable energy is any source of energy that can be renewed naturally fast enough to be considered inexhaustible within the human time scale.

What are the sources of renewable energy?
  • Biogas (RNG)
  • Solar power
  • Wind power
  • Hydropower
  • Geothermal power
  • Tidal power
What is renewable natural gas?

As defined in the Act respecting the Régie de l’énergie, “methane from renewable sources with interchangeability characteristics that allow it to be delivered by a natural gas distribution system”.

RNG is natural gas produced from organic waste (biomass) from farms, forests, landfill sites and water treatment plants. The gas is captured, cleaned and injected into the gas distribution system to be used for the same applications as conventional natural gas: heating, hot water, drying, BBQs, fireplaces, etc.

How does RNG supply work?

When a customer purchases a certain volume of RNG, that amount will be injected into the natural gas distribution system supplying that customer. Once injected, the RNG blends with the conventional natural gas in the distribution system supplying all of the customers. There is no separate distribution system for providing RNG directly to the customer’s address. Purchasing RNG means that the customer is buying the green attributes of that product.

What are the advantages of RNG for the planet?
  • Completely renewable
  • Produced in Quebec: in 2020, purchased RNG came from Saint-Thomas (EBI Énergie)
  • Replaces fossil energy with renewable energy
  • Avoids methane emissions from buried organic waste
What are the advantages of RNG specifically for consumers?
  • Voluntary and flexible: For now, anyone buying RNG does so on a voluntary basis. Customers can choose to take 1% to 100% of their natural gas consumption as RNG.
  • Clean and eco-friendly: RNG enables customers to reduce their carbon footprint and to take action.
  • No change in equipment! This energy source is distributed and used in the same way as conventional natural gas, but it’s green!
Is RNG production considered carbon neutral ?
  • Without the production of RNG, gas generated by our household waste would be released into the atmosphere as methane (which is 25 times more harmful than CO2 during combustion) or burned in biomethanization plants, with the same impact in terms of GHG as when the gas is consumed as natural gas.
  • In order to avoid those two scenarios, we give that gas a second life by recovering, cleaning and injecting it into the natural gas system to replace fossil-derived natural gas. Thus, valorizing our waste is the perfect example of the circular economy because we use that gas as a source of energy. As a result, we can confirm that RNG is carbon neutral as it does not contribute to the increase in greenhouse gases.
How much renewable natural gas is injected into the Gazifère system?

In 2020, 1% of the natural gas Gazifère distributes is RNG, and it is aiming for 5% by 2025. This percentage is a provincial requirement, but there is nothing to prevent us from getting there sooner if demand is strong and the supply is available.

How is the price of RNG set? Can it fluctuate?

Given that no injectable RNG production project for the distribution system was available for Gazifère’s territory when it purchased RNG for 2020, the company signed a contract with a green energy producer for all of its requirements. It believes that it negotiated the best possible price for meeting its new obligation to inject 1% of RNG into its distribution system effective January 1, 2020.

Gazifère bills customers for their total monthly consumption, and uses a rate rider to calculate the extra cost related to RNG consumption. The rate rider represents the cost of RNG, which is then applied to the volume associated with the percentage of RNG chosen by the customer.

Thus, the price of RNG will not fluctuate in 2020 because Gazifère has signed an annual supply agreement at a fixed cost.

That being said, the RNG rate is billed based on a rate rider, which varies quarterly because it takes into account adjustments related to the cost of transportation, gas cost and carbon emission credits.

Eight rate riders have been created to accommodate Gazifère customers’ different situations based on the necessary adjustments related to the above cost and credits. In brief, Gazifère plans to proceed in much the same way as it does for carbon emission credits on customers’ bills.

A calculator is available on our Web site at www.gazifere.com to easily estimate the percentage point cost of RNG.

What is www.energy-inspired.com/ ?

The Inspiring Energy initiative promoted by Gazifère aims to encourage the use of green energies such as renewable natural gas and hydrogen. It also aims to foster a culture of energy efficiency and greater awareness among individuals and communities about the positive environmental impact of those changes. The site will come online in the week of August 30, 2020.

Avis de sécurité aux clients de la région
Nos équipes répondent aux appels d'urgence dans cette zone à cause de la tempête. Si vous sentez une odeur de gaz, composez le 1-866-763-5427 ou le 911. ______________________________________________________________________
Safety notice to customers in the region
Our crews are responding to emergency calls in this area due to the storm. If you smell gas, call 1-866-763-5427 or 911.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation
Avis
Lors d’une interruption du service postal, vous demeurez responsable d’acquitter le solde de votre facture à la date d’échéance. Gazifère vous propose différentes options pour en obtenir le solde ainsi que pour en effectuer le paiement. Pour plus d’information, cliquez ici. ______________________________________________________________________
Notice
During a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account. For more information, click here.
AVIS - ACCUMULATION DE NEIGE
Pour le bon fonctionnement de vos appareils à gaz naturel, il est important de déneiger soigneusement les entrées d’air extérieures, les conduits d’évacuation et le compteur. Faites-le régulièrement et surtout lors d’importantes accumulations de neige. ______________________________________________________________________
NOTICE - ACCUMULATION OF SNOW
To ensure the safe and efficient operation of your natural gas appliances, it is important that you carefully clear the exterior air intakes, exhaust pipes and meter. Clear regularly and especially when there's a heavy accumulation of snow.
Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning your meter back on
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning your meter back on and about your future gas bills, click here.