Pay Your Bill - Natural Gas, Furnace Gatineau - Gazifère

PAY YOUR BILL

Gazifère offers various ways of paying your bill: by mail or through your financial institution (online, telephone banking, automated banking machine or at your local branch). Our Pre-Authorized Payment Plan and Budget Billing Plan are also a very practical options.

Please note that your Gazifère bill must be paid within 15 days of the billing date.

Pre-authorized Payment Plan

Make your life easier! When you sign up for our Pre-Authorized Payment Plan (PAPP), the full amount of your natural gas bill will be withdrawn each month from your bank account on the payment due date. If you have not signed up for online billing with Gazifère, you will continue to receive your monthly billing statement by mail.

Join the Plan now by filling out the online form. There is no charge for joining the PAPP, and you can cancel at any time without incurring any cancellation charges.

It is also very easy to sign up for the Pre-Authorized Payment Plan, which is listed among the online services offered under My Account. Click here.

For more information, please contact a customer service representative at 819 771-8321 option 6, or e-mail us at info@gazifere.com.

Budget Billing Plan

For easier budgeting, Gazifère suggests that you sign on to our Budget Billing Plan (BBP). This simple and practical service allows you to spread the total cost of your annual natural gas consumption over twelve monthly payments.

When you join the BBP, we will determine the amount of your monthly payment. To reflect your consumption and any variation in the cost of natural gas, your monthly payment is revised twice a year: in March or April and in September, when Gazifère calculates the monthly payment for the following year.

Customers leasing appliances from Gazifère should note that monthly leasing charges are not included in your BBP.

There is absolutely no charge to join the BBP and you may cancel at any time, without incurring any cancellation charges.

For more information, please contact a customer service representative at 819 771-8321 option 6, or e-mail us at info@gazifere.com.

Credit card payment

 

My Account

Customers registered to My Account can pay their bill by credit card. The payment service provider Paymentus* accepts Visa and MasterCard. Please allow up to 3 days for your payment to be processed.

*For every credit card payment, Paymentus will charge 1.75% of the payment amount. These service fees will be added directly to your credit card statement. For example, if your payment is $100, Paymentus will charge $1.75 in service fees.

By phone

You can pay your invoice by credit card through the Paymentus* automated phone system. The payment service provider accepts Visa and MasterCard. Contact the Paymentus call center at 1-844-851-5625.

To make your payment, enter your information by using the telephone keypad. Be sure to have your credit card and last Gazifère invoice at hand. Enter your 20-digit Gazifère account number located in the top right-hand corner of your invoice, as well as the amount you wish to pay. Note, the first 10 digits represent the customer number and the last 10 digits the account number.  Allow up to 3 days for your payment to be processed.

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*For every credit card payment, Paymentus will charge 1.75% of the payment amount. Those service fees will be added directly to your credit card statement. For example, if your payment is $100, Paymentus will charge $1.75 in service fees.

Avis de sécurité aux clients de la région
Nos équipes répondent aux appels d'urgence dans cette zone à cause de la tempête. Si vous sentez une odeur de gaz, composez le 1-866-763-5427 ou le 911. ______________________________________________________________________
Safety notice to customers in the region
Our crews are responding to emergency calls in this area due to the storm. If you smell gas, call 1-866-763-5427 or 911.
Risque d’inondations dans divers
secteurs de la ville de Gatineau
Étant donné qu’un avis d’inondations a été émis pour certains secteurs, Gazifère pourrait être dans l’obligation de couper l’alimentation en gaz naturel à votre propriété, pour votre sécurité. Dans cette éventualité, nous rétablirons les services lorsque les eaux auront baissé.

Pour plus d’information sur la sécurité concernant vos appareils à gaz naturel et sur la mise à jour de la situation des inondations émise par la Ville de Gatineau cliquez ici.

Flood risk in various sectors of the
City of Gatineau
Due to the flood advisory that has been issued in some areas, Gazifère may have to turn off the gas service to your property for safety. We will restore service when flooding has subsided.

For more information on natural gas equipment safety and updates in French issued by the City of Gatineau, click here.

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Risque d’inondations dans divers
secteurs de Gatineau
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in various sectors of Gatineau
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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info-ex.com
info-ex.com
Risques d’inondation dans les secteurs Aylmer (rue Fraser)
et Gatineau (rues Jacques-Cartier, Saint-Louis, Riviera, Parisien et du Ruisseau)
Pour les clients touchés par cet avis, pour des raisons de sécurité, Gazifère se voit dans l’obligation de couper l’alimentation en gaz naturel à la propriété. Nous rétablirons les services lorsque les eaux auront baissé. Pour plus d’information cliquez ici.
Flood risk in sectors Aylmer (Fraser St.) and
Gatineau (streets Jacques-Cartier, Saint-Louis, Riviera, Parisien, and du Ruisseau)
For customers in the affected areas, Gazifère has had to turn off the supply of natural gas to the property for safety reasons. We will reconnect the gas once the water has receded. For more information, click here.
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Réouverture de votre compteur
Si votre compteur ou vos appareils à gaz naturel ont été fermés en raison des inondations, pour plus d’information concernant la réouverture de votre compteur et vos prochaines factures de Gazifère, cliquez ici.
Turning on your meter
If your meter or natural gas appliances were turned off due to flooding, and you would like to obtain more information about turning on your meter and about your future gas bills, click here.
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MESSAGE IMPORTANT
Nous éprouvons actuellement des difficultés avec notre système téléphonique. Les appels d'urgence seront traités en priorité. Merci de votre compréhension.
IMPORTANT MESSAGE
We are currently experiencing technical difficulties with our telephone system. Emergency calls will be given priority. Thank you for your understanding.
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Sollicitation porte-à-porte
Door to door solicitation
Avis
Lors d’une interruption du service postal, vous demeurez responsable d’acquitter le solde de votre facture à la date d’échéance. Gazifère vous propose différentes options pour en obtenir le solde ainsi que pour en effectuer le paiement. Pour plus d’information, cliquez ici. ______________________________________________________________________
Notice
During a Canada Post service disruption, you are still responsible for keeping your account up to date. Gazifère offers several options to help you manage your account. For more information, click here.